Experiential Learning Toolkit
Colin Beard follows up on his successful Experiential Learning (2006) with this diverse range of practical exercises based on learning through direct experience. Each activity includes a description of the underlying principles, practical information on delivering the exercise, as well as tips and further reading. Additional online resources demonstrate some of the exercises in action. The exercises cover a range of training needs including: effective customer service, telephone skills, applying strategic thinking, and developing creativity.
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