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ITIL and ISO/IEC 20000 A Practical Handbook von Hernandez, Alex (eBook)

  • Erscheinungsdatum: 05.12.2013
  • Verlag: Stationery Office
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ITIL and ISO/IEC 20000

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

Produktinformationen

    Format: PDF
    Kopierschutz: AdobeDRM
    Erscheinungsdatum: 05.12.2013
    Sprache: Englisch
    ISBN: 9780113314119
    Verlag: Stationery Office
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