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ISO/IEC 20000 von Clifford, David (eBook)

  • Erscheinungsdatum: 01.11.2011
  • Verlag: IT Governance Publishing
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ISO/IEC 20000

This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.

Produktinformationen

    Format: PDF
    Kopierschutz: AdobeDRM
    Erscheinungsdatum: 01.11.2011
    Sprache: Englisch
    ISBN: 9781849283151
    Verlag: IT Governance Publishing
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